Stakeholders

TrueLight values the voices of its stakeholders and has established direct two-way communication channels with all stakeholders. This helps us understand the concerns of stakeholders and continuously improve our sustainability performance. The methods and frequency of communication are outlined in the table below.

Stakeholder	Significance to TrueLight	Key Concerns	Communication Method	Communication Frequency
Customers	Customers are the cornerstone of business success, impacting business growth and brand value. Businesses should drive sustainable development through innovation and by meeting customer needs, offering products and services that are environmentally and socially responsible, as well as ensuring complete customer data protection. Building long-term customer relationships helps improve company image and reduce risks, promoting sustainable growth.	Customer Privacy Customer Health & Safety	Business meetings Customer satisfaction surveys Complaint management system Customer audits	Irregular Annually Irregular Annually
Employees	The company's is committed to providing a friendly and safe working environment, ensuring that employees can work without concerns.	Labor-management relations Occupational health and safety Market position	Labor-management meetings General Manager communication meetings Employee suggestion box Employee Suggestion Box Annual Year-End Party Occupational health & safety committee meetings	Quarterly Quarterly Irregular Anytime Annually Quarterly
Suppliers	The company's advocates for environmental, health, and safety responsibilities starting from suppliers, aiming to drive sustainable growth across the supply chain and enhance the company's competitiveness.	Procurement practices	Supplier Evaluation Form Supplier Quality Scorecard Supplier visits and on-site audits	Annually Monthly Irregular
Government	Legal governance is the company's top priority. All business activities, services, and products strictly follow government regulations, and we accept inspections and oversight from regulatory authorities to ensure compliance while promoting positive development for both the company and the industry.	Energy Occupational safety Waste management Water resource management	Corporate governance evaluations Official documents, emails, and meetings Advocacy meetings and public hearings Issuance of directives	Annually Irregular Irregular Irregular
Investors/Shareholders	The company's capital is composed of shareholders and investors, and safeguarding shareholder interests is at the core of the company's operations. We are dedicated to creating long-term, stable value returns.	Corporate governance Economic performance Integrity in business operations	Investor section on the corporate website Market Observation Post System (MOPS) of the Taiwan Stock Exchange Shareholder meetings Institutional investor briefings or meetings with domestic and international investors Spokesperson and deputy spokesperson	Irregular Irregular Irregular Irregular Irregular

ESG

Stakeholders